Frequently Asked Questions
– New video content posted every month
– Online video tutorials for all levels
– Live virtual classes for all levels
– Access to virtual class recordings
– Original choreo tutorials
Thousands of beginners have participated in livestreams with Elena from all over the world. These virtual classes are a great way to learn different combinations of moves alongside other students, as well as asking Elena questions right on camera!
If you need to recover your password, please click here and use our forgot password reset. If you can not remember the email address that you used to register, please contact us at firstname.lastname@example.org and we’ll be happy to help!
Videos are large files and can sometimes take a moment to load thoroughly. Before reaching out, please make sure that you have a secure internet connection. If you are having any issues with load time, please contact email@example.com and we’ll be sure to help you out!
Collab classes with other dancers are not included in the Virtual Membership. They are considered separate as we want to support all content creators equally!
Live Virtual Classes
If you can’t make a live virtual class, you can always rewatch the class recording when it fits your schedule! All members have full access to all virtual class recordings, all the time!
Absolutely! As a reminder, all classes are scheduled in Eastern Standard Time. If you can’t make the class time, all members have full access to all virtual class recordings, all the time!
You do not! Whatever feels comfortable for you!
You can pay via Apple Pay, Credit or Debit Card (Visa, MasterCard, Discover, American Express).
The day that you sign up for your membership becomes the first day of your billing cycle. For example, if you register on January 5th, you will be billed again on February 5th. Please check your junk email for your monthly payment confirmation email.
Updating your credit card is only a few clicks away! To update your payment information, please go to your account page. Under the subscriptions tab, you will see an option to update.
*Please reach out to firstname.lastname@example.org if you are having any problems updating your payment!