Frequently Asked Questions
New Members
– New video content posted every month
– Online video tutorials for all levels
– Live virtual classes for all levels
– Access to virtual class recordings
– Original choreo tutorials
Thousands of beginners have participated in livestreams with Elena from all over the world. These virtual classes are a great way to learn different combinations of moves alongside other students, as well as asking Elena questions right on camera!
If you need to recover your password, please click here and use our forgot password reset. If you can not remember the email address that you used to register, please contact us at hello@ecruzn.com and we’ll be happy to help!
Videos are large files and can sometimes take a moment to load thoroughly. Before reaching out, please make sure that you have a secure internet connection. If you are having any issues with load time, please contact hello@ecruzn.com and we’ll be sure to help you out!
Collab classes with other dancers are not included in the Virtual Membership. They are considered separate as we want to support all content creators equally!
Live Virtual Classes
If you can’t make a live virtual class, you can always rewatch the class recording when it fits your schedule! All members have full access to all virtual class recordings, all the time!
Absolutely! As a reminder, all classes are scheduled in Eastern Standard Time. If you can’t make the class time, all members have full access to all virtual class recordings, all the time!
You do not! Whatever feels comfortable for you!Â
If you are under the age of 13, we suggest that you have a parent or guardian with you at the start of class. As a reminder, you do not need to turn your camera on during class. Please visit our Privacy Policy if your child is under the age of 13, as it is required that the account information is of the parent or guardian, though there are no age restrictions to dance!
Payment
You can pay via Apple Pay, Credit or Debit Card (Visa, MasterCard, Discover, American Express).
The day that you sign up for your membership becomes the first day of your billing cycle. For example, if you register on January 5th, you will be billed again on February 5th. Please check your junk email for your monthly payment confirmation email.
Updating your credit card is only a few clicks away! To update your payment information, please go to your account page. Under the subscriptions tab, you will see an option to update.
*Please reach out to hello@ecruzn.com if you are having any problems updating your payment!
We are sorry to see you go! If you have any feedback, please reach out to hello@ecruzn.com so that we can discuss what we can do better!